FAQs
Shipping, delivery, warranty, and returns.
Shipping & Delivery
Where does NuEditions deliver?
Deliveries to the 48 contiguous states are made via FedEx Ground, UPS, or another common domestic carrier.
We cannot deliver to P.O. boxes; a street address is required.
Standard delivery includes secure drop-off at your front door or entryway. Delivery upgrades are available for professional placement and assembly.
If an order is cancelled after processing or shipment, the customer is responsible for round-trip shipping charges.
Can I arrange delivery outside the contiguous U.S.?
NuEditions ships within the United States. Orders for Hawaii, Alaska, and Puerto Rico require a freight forwarder arranged before the order is placed.
The forwarder provides a U.S. address for the NuEditions shipment and calculates onward shipping fees to the final destination.
Ownership and responsibility transfer once the order reaches the forwarder’s warehouse. NuEditions is not responsible for damage during onward transit.
Delivery service upgrades are available only within the continental U.S.; returns from outside the U.S. are not accepted.
How are large-item deliveries scheduled?
Large furniture and oversized pieces are shipped through specialized freight partners rather than standard ground carriers.
How scheduling works
The delivery team will call 1–5 days before delivery to set an appointment window. You or an authorized adult must be present to sign for the item.
What delivery service levels are available?
Choose the level of placement and setup that fits your project. Every service includes a scheduled appointment window.
What is included in standard delivery?
Placed in the first dry area of your business. The piece remains packaged for you to unbox, inspect, and assemble.
What is included in indoor delivery?
Carried to your room of choice, including up to two flights of stairs, with packaging removed. Assembly is not included.
What is included in full-service delivery?
Placed in your room of choice, fully assembled and set up, with unboxing, inspection, and all packaging debris removed.
Warranty, Cancellations & Returns
What does the warranty cover?
NuEditions warrants its products against defects in materials and workmanship for three years from the original purchase date. Coverage applies to the original purchaser in the United States. At its discretion, NuEditions may repair or replace the affected product or component.
What is excluded from the warranty?
The warranty does not cover normal wear, misuse, improper installation or maintenance, unauthorized modification, accident, or damage in transit. Natural variations in wood, stone, leather, fabric, and finish are characteristics of the material rather than defects.
Can I cancel an order?
Custom and special orders cannot be canceled. Standard orders canceled before shipment may be subject to a minimum 30% restocking fee. Requests must be submitted in writing and are not effective until NuEditions confirms them.
How do I return an item?
Returns require prior written authorization. Approved merchandise must be unused, in original condition and packaging, and received within 30 days. A 30% restocking fee applies. Shipping and delivery charges are nonrefundable; custom and special-order furniture cannot be returned. Report damage claims within seven days of delivery.